8. Known issues

8.1 General Ledgers

8.1.1 QuickBooks Desktop

• Periodic and on-demand sync
  • Initial sync might be lengthy (1+ days) particularly for large company files
  • Where QuickBooks Desktop is installed on a desktop or laptop computer, slowness may be observed during the initial or period sync
  • API timeouts can result in initial sync failures or inability to fetch specific data which may result in discrepancies of historical data that require manual intervention by Centime’s team to resolve
• Posting payables
  • Inability to post credits applied against invoice payments

8.1.2 NetSuite

• Currently only able to select and connect one subsidiary within a Netsuite Account 
• SuiteApp provided as a Suitebundle on request; Centime not available yet on Suiteapp marketplace

8.2 Monitor cash and forecast cash flows

2.3.1 Cash today

• Intermittent Issue with updating name of Financial Institution or Account name
• Inability to change capitalization of Financial Institution or Account name when updated by the User
• Disconnected or deleted accounts that are used as funding sources in the payables module will result into payment and / or posting failures

2.3.2 Cash flow forecast

• Inability to reconcile credit card statement balance (when credit card account is connected to Centime) against credit card balance payment predictions - scheduled for release April 18th
• Inability to edit predictions (amount, date) - scheduled for release April 18th
• Inability to automatically reconcile user edits to predictions against newly predicted dates and amounts - scheduled for release April 18th

8.3 Manage payables

8.3.1 Workflow

• Voiding payments
  • Voiding a payment (failed or paid) is not supported directly from within Centime. Users need to void the payment from their General Ledger and at the next sync, the payment status will be updated in Centime, the invoice will be moved back to the Unpaid invoices tab with status “Ready to pay”

8.3.2 Payments

• Other payments
  • Inability to set two or more other payment methods of the same type e.g. Card-on-file - scheduled for release April 18th
• Other issues
  • If a bank account or credit card account is deleted  or unlinked from financial institutions whilst payments are in flight, then these payment postings will fail

8.4 Other

• Copy changes pending for team management and permissions - scheduled for release April 18th
• Copy for all permissions will be changed
• All modules will be renamed to
  • Monitor cash and forecast cash flows
  • Manage payables
  • Manage receivables
  • Monitor KPIs